F&B Guest Experience Specialist - Luxury Resort Hospitality

Join Resorts World Sentosa as an F&B Guest Experience Specialist and become the face of world-class hospitality in one of Bali’s most prestigious resort destinations. In this dynamic role, you will create unforgettable first impressions by warmly welcoming guests and ensuring their dining experience at our luxury resort is nothing short of exceptional.

As part of the vibrant team at Resorts World Sentosa in Nusa Dua, you will be the first point of contact for guests, offering personalized service and attention to detail. Your daily tasks will include managing reservations, greeting guests at the entrance, and ensuring their dining experience aligns with our high standards of luxury and service.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm and professional demeanor, setting the tone for their overall experience.
• Manage and confirm dining reservations using systems like OpenTable and Resy.
• Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly.
• Assist in the setup and cleanup of dining areas, ensuring they are presentable and ready for the next guests.
• Collaborate with the kitchen and restaurant staff to ensure smooth operations and timely service.
• Monitor guest satisfaction and provide feedback to the management team.
• Promote special events, dining offers, and resort amenities to enhance the guest experience.
• Adhere to health and safety protocols, including sanitization and social distancing guidelines.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a hospitality or customer service role, preferably in a luxury resort or high-end restaurant setting.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong organizational skills to manage multiple tasks and meet deadlines.
• Familiarity with restaurant management software such as Clover or Square.
• Ability to work in a fast-paced environment and handle high-volume guest interactions.
• Proficiency in English, both written and spoken, as it is the primary language of the resort.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Enthusiasm for luxury hospitality and a passion for creating memorable guest experiences.

🛠️ Keahlian

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