CMI Application Support Analyst

Join Crédit Agricole as a CMI Application Support Analyst and become a key player in our dynamic Capital Market Department. This role offers a unique opportunity to work in a fast-paced environment, ensuring the seamless operation of critical applications that drive our financial services. Based in the vibrant city of Canggu, Bali, you'll be part of a team that is dedicated to delivering exceptional service and support to our clients.

As a CMI Application Support Analyst, you will be responsible for monitoring, troubleshooting, and maintaining the integrity of our core applications. You'll work closely with our development teams to ensure that our systems are running smoothly and efficiently. This role is perfect for someone who thrives in a challenging environment and is passionate about technology and finance.

At Crédit Agricole, we are committed to fostering a culture of innovation and excellence. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. Join us and be part of a team that is shaping the future of financial services in Bali.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain the integrity of core applications using tools like Splunk and ServiceNow.
• Provide level 2 and level 3 support for our applications, ensuring minimal downtime and maximum uptime.
• Troubleshoot and resolve application issues, working closely with development teams to implement solutions.
• Conduct regular system audits and performance reviews to identify areas for improvement.
• Develop and maintain comprehensive documentation for our applications.
• Collaborate with cross-functional teams to ensure seamless integration of new features and updates.
• Participate in on-call rotations to ensure 24/7 support coverage.
• Stay up-to-date with industry trends and best practices in application support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application support, with a focus on financial services.
• Proven experience with core banking and capital market applications.
• Certifications in ITIL or equivalent experience.
• Strong knowledge of SQL and scripting languages like Python or PowerShell.
• Experience with monitoring and logging tools such as Splunk, Nagios, or Zabbix.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.

🛠️ Keahlian

Lowongan Terkait