Branch Officer - Customer Service & Operations Management

Join Sorosoro Ibaba Development Cooperative as a Branch Officer in the vibrant heart of Canggu, Bali! This is a unique opportunity to lead and grow within a community-focused financial institution dedicated to empowering local businesses and individuals. As a Branch Officer, you'll be at the forefront of customer service and operations management, ensuring seamless and efficient financial services for our clients.

Our cooperative is more than just a bank; it's a community hub where financial inclusion and sustainability go hand in hand. Located in the heart of Canggu, you'll have the chance to work in a dynamic and supportive environment, surrounded by the beauty of Bali. This role is perfect for those who are passionate about making a difference and want to be part of a mission-driven organization.

📋 Tanggung Jawab Pekerjaan

• Manage daily branch operations, ensuring smooth and efficient service delivery.
• Provide excellent customer service, addressing client inquiries and concerns promptly and professionally.
• Oversee cash handling and inventory management, ensuring accurate and secure transactions.
• Assist in the development and implementation of branch-specific strategies to enhance customer satisfaction and operational efficiency.
• Monitor branch performance metrics and provide regular reports to the head office.
• Train and mentor staff to maintain high service standards and operational excellence.
• Participate in community engagement activities, supporting local businesses and initiatives.
• Stay updated with industry trends and best practices in financial services and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in customer service and branch operations management.
• Strong knowledge of banking and financial services, including products and regulations.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Proficient in using Microsoft Office Suite, particularly Excel and PowerPoint.
• Familiarity with CRM systems and customer service management tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for community development and financial inclusion.

🛠️ Keahlian

Lowongan Terkait