Customer Service Travel Consultant

Join PT Xavia Mulya Wisata as a Customer Service Travel Consultant and become part of a dynamic team dedicated to providing exceptional travel experiences. In this role, you will serve as the primary point of contact for prospective travelers, offering expert guidance and support throughout their journey. Located in the vibrant city of Cikupa, Banten, you'll be at the heart of our operations, ensuring every customer leaves with a memorable and stress-free travel experience.

As a Customer Service Travel Consultant, you will be responsible for managing customer inquiries, booking travel arrangements, and providing personalized recommendations. You will use our proprietary CRM system, TravelPro, to track customer interactions and ensure seamless service delivery. With a focus on customer satisfaction, you will go above and beyond to exceed expectations, building long-lasting relationships with our clients.

If you are passionate about travel, have excellent communication skills, and are eager to make a difference in the lives of our customers, we invite you to apply for this exciting opportunity. Join us at PT Xavia Mulya Wisata and help us create unforgettable travel experiences for our clients.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and provide expert travel advice.
• Book and coordinate travel arrangements, including flights, accommodations, and tours.
• Use TravelPro CRM to track customer interactions and ensure seamless service delivery.
• Provide personalized recommendations based on customer preferences and travel history.
• Assist customers with travel documentation and visa requirements.
• Handle customer complaints and resolve issues promptly and professionally.
• Stay updated on travel trends and industry developments to offer the latest and best options to customers.
• Collaborate with the sales and operations teams to ensure a cohesive and efficient travel booking process.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Tourism, Hospitality, or a related field.
• Minimum of 2 years of experience in customer service, travel consulting, or a related role.
• Excellent communication and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with travel booking systems and CRM software.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and meet tight deadlines.
• Passion for travel and a commitment to providing exceptional customer service.

🛠️ Keahlian

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